Job Description

Department

Fundraising & Marketing

Job Title

Volunteer Coordinator

Reports To

Fundraising & Events Manager

Base

Chelford Grove, Stockport, SK3 8LS

Salary Scale

£21,074 - £24,799 FTE (£11,391 - £13,405 actual)

Hours Per Week

20 Hours

About The Charity

Beechwood is a Charity based in Stockport, established in 1990 to support people from across the Northwest affected by cancer or other life-limiting illnesses.

Our team of professionals are available to help with the shock of diagnosis and the emotional effects of treatment, complemented by a wide variety of practical support – not only for the person directly affected but family and friends too.

The Charity’s services are free of charge at point of need, and we offer a package of support tailored to suit the individual, including one-to-one counselling, clinical hypnotherapy, mindfulness, complementary therapies, support groups, diet, exercise or simply a coffee and a chat.

In addition, we:

  • Support those with a diagnosis, before, during or after medical treatment
  • Help children come to terms with the illness or loss of a parent or family member
  • Help carers cope with the difficulties and uncertainty that the illness of a loved one can bring
  • Support clients who are ready to move on, exploring on-going support options
  • Provide guidance and support to those ready to return to work
  • Provide one-to-one support, facilitated groups and peer support groups to help the bereaved

Our Behaviours

Communicating with Impact

  • Communicate clearly and checks others have understood
  • Listen to others’ views, seeks clarification where needed

Delivering Outcomes

  • Plan own work and prioritises to meet goals
  • Communicate and collaborate with others
  • Reliable and practical using own initiative
  • Meet deadlines within agreed timelines and standards

Honesty and Integrity

  • Speak positively about Beechwood and the Charity’s work – both verbally, written and on social media platforms
  • Treat all others fairly, consistently and with respect
  • Promote and embraces equality and diversity

Resilience

  • Respond positively to change and encourages others to do so
  • Flexible and adaptable to changing needs and responsibilities within the Charity/role

Empowerment, Engagement and Participation

  • Support the Charity and colleagues to achieve objectives
  • Accepts responsibility and accountability for own role and your part in the team

Purpose of Job

The Volunteer Coordinator will ensure all volunteers giving time to Beechwood are supported and valued in whatever role they are performing.  This role will form an integral role in the delivery of the Charity’s core objectives in supporting those affected by cancer and other life-limiting illnesses, providing volunteer opportunities and community engagement.

The role reports into the Fundraising & Events Manager, though collaboration with other managers will be required to ensure successful volunteer placements.

You will be instrumental in establishing and managing a range of external and internal relationships, with a personable, approachable style being imperative.

You should be an excellent communicator and personable with good organisational skills to ensure accurate and up to date volunteer records are retained and maintained.

This role is key in ensuring the Charity’s current and future volunteers are not only valued and have a positive volunteering experience, but in ensuring Beechwood continues to recruit to volunteer roles to support its services, and those affected by cancer and other life-limiting illnesses.

Key Duties and Responsibilities

Volunteers

  • Recruiting, training, and supervision of volunteers
  • Liaise with the Charity’s department leads to understand what is required for each specialism and develop relevant volunteer role profiles
  • Attend to all core volunteer administration, from the recruitment process through to interviews, on-boarding and ongoing monitoring
  • Ensuring DBS checks are carried out, where relevant and renewed when expired
  • Collecting volunteer information, availability, and skills, and maintaining an up-to-date database
  • Ensure all volunteers are equipped to undertake the role they will be assigned to
  • Identify, ensure, and enable volunteers to access online and face to face training
  • Ensure the contribution of volunteers and the impact of their support is recognised through reward and recognition activities and in an engaging and creative manner
  • Organise and attend profile-raising events to attract new volunteers
  • Contribute to the compilation and introduction of a new volunteering pack

 Representation and Engagement

  • Proactively participate in external volunteer networking/meetings to ensure Beechwood is up to date with the national volunteering movement
  • Engage with a range of stakeholders to attract community and corporate volunteers
  • Create new relationships with multiple agencies
  • Implement volunteer recruitment campaigns
  • Active engagement in local community initiatives and events
  • Support Beechwood events and co-ordinate event volunteers
  • Support corporate volunteering teams
  • Ensure Beechwood’s volunteer support and engagement is of high quality and exemplifies the Charity’s ethos and values

 Monitoring & Evaluation

  • Identify and facilitate mechanisms to engage with volunteers and receive feedback
  • Monitor and evaluate activities to identify things that are working well and any areas for attention
  • Monitor the suitability and performance of volunteers in their volunteer roles
  • Collecting volunteer information, availability, and skills, and maintaining an up-to-date database
  • Maintain volunteer data on the Charity’s database and undertake any other volunteer administration duties as appropriate
  • Prepare volunteer data and information for the management team
  • Work with all managers to identify potential volunteering opportunities
  • Ensure all volunteering policies and procedures are in place and followed

This is not an exhaustive list of the duties that may need to be undertaken. It may be necessary to undertake other duties in order to fulfil the objectives of the Charity.

Person Specification

Essential Desirable
Experience
• Excellent IT and administrative skills
• Experience of managing or coordinating projects and volunteers (paid or unpaid)
• Experience of working in a charity
• Able to recruit and onboard new volunteers confidently
• Ability to support, monitor and assess volunteer cohorts
• Able to produce volunteer data to inform improvements and developments
• Ensure relevant volunteer specific policies and procedures are adhered to
Skills and Aptitude
• Excellent interpersonal, communication and engagement skills
• Able to convey messages clearly
• A warm, friendly personality, willing to give time to nurture volunteers
• The ability to engage with a diverse range of people
• Ability to demonstrate empathy with volunteers and be considerate of their needs
• Ability to inspire and motivate others
• Ability to deal with information in a confidential manner and respond with sensitivity
General
• Flexible and non-judgemental approach to people and work
• Willingness to work outside of regular office hours occasionally and to attend / facilitate volunteer and fundraising events
• A full, clean UK driving licence and use of a car
• A team player, who supports the ethos of the Charity
Qualifications
• Basic level of English
• Competent in Microsoft Office Applications
• Degree or related qualification/experience in recruitment, HR, fundraising or volunteer support

Equal Opportunities Statement

We acknowledge the unique contribution that all Beechwood employees and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief, disability, or history of mental health.

Safeguarding

Beechwood is committed to safeguarding and protecting the welfare of vulnerable adults, children and young people; as such, all staff and volunteers must share this commitment and undertake safeguarding training relative to the role.

 Disclosure & Barring

A satisfactory check will need to be received prior to commencement of employment and for some roles, an enhanced check.

Deprivation of Liberty Safeguards (DLS)

Where relevant to the role, the post-holder will need to have an awareness of DLS (training will be provided).

General

All employees are expected to be competent with the use of technology and information systems and understand their duties and responsibilities regarding the appropriate use of personal data including sensitive personal data (relative to role).

All appointments and promotions are based on merit and no job applicant or employee will be treated unfairly or discriminated against.

This role description is a guide and is not exhaustive.  As such, it will be reviewed periodically to ensure it continues to meet the needs of the organisation.

Apply Now

Job Vacancy Application
  • Introduction
  • Personal Details
  • Employment History
  • Education & Training
  • Supporting Statement
  • References
  • Declarations

The information you give on this form will allow Beechwood to assess your suitability for employment at the Charity.

For further information contact 0161 476 0384

Please note that due to the number of applications we receive, we may be unable to respond to all applicants. Please assume that your application has been unsuccessful if you do not hear from us within 2 weeks of the vacancy closing date.