Job Description

Department

Fundraising & Marketing

Job Title

Volunteer & Community Engagement Coordinator

Reports To

Senior Fundraising & Marketing Manager

Base

Chelford Grove, Stockport, SK3 8LS Travel across the borough/communities (and occasionally Greater Manchester/Cheshire) will be required within the scope of this role

Salary Scale

£26,039 - £29,437 FTE (£20,831 - £23,550 actual)

Hours Per Week

30 Hours

About The Charity

Beechwood is a Charity based in Stockport, established in 1990 to support people from across the Northwest affected by cancer or other life-limiting illnesses.

Our team of professionals are available to help and support with the shock of diagnosis and the emotional effects of treatment, underpinned by a wide range of practical support – not only for the person directly affected but family and friends too.

The Charity’s services are free of charge at point of need, and we offer a package of support tailored to suit the individual, including one-to-one counselling, clinical hypnotherapy, mindfulness for health, complementary therapies, support groups, workshops to name but a few.

In addition, we:

  • We help children come to terms with the illness or loss of a parent or family member
  • We help carers cope with the difficulties and uncertainty of the illness of a loved one
  • We provide one-to-one support, facilitated groups and peer support groups to help the bereaved
  • We support clients who are ready to move on, exploring on-going support options
  • We provide guidance and support to those ready to return to work

Our Behaviours

Communicate with Impact

  • Communicate clearly and check others have understood
  • Listens to others’ views, and seek clarification where needed

Deliver Outcomes

  • Plan own work and prioritise to meet goals
  • Communicate and collaborate with others to achieve outcomes
  • Be reliable and practical, using own initiative
  • Meet deadlines within agreed deadlines and standards

Act with Honesty and Integrity

  • Speak positively about Beechwood and the Charity’s work – both verbally, written and on social media platforms
  • Treat others fairly, consistently and with respect
  • Promote and embrace equality and diversity

Be Resilient

  • Respond positively to change and encourage others to do so
  • Be flexible and adaptable to changing needs and responsibilities within Beechwood

Support Empowerment, Engagement and Participation

  • Support the Charity and colleagues to achieve its objectives
  • Accept responsibility and be accountable for own role

Purpose of Job

The Volunteer & Community Engagement Coordinator will ensure all volunteers giving time to Beechwood are supported and valued in whatever role they are performing. Additionally, the role will require active engagement within the local communities, in terms of promoting volunteering opportunities, and to support both the Charity’s fundraising efforts and those of local supporters too.

The role reports into the Senior Fundraising & Marketing Manager, though collaboration with other managers will be required to ensure successful volunteer placements.

You will be instrumental in establishing and managing a range of external and internal relationships, with a personable, approachable style being essential to this role’s success.
You should be an excellent communicator, with good organisational skills to ensure accurate and up to date records are maintained.

This role is key in raising awareness of the Charity’s purpose and the importance of community and volunteer support to deliver Beechwood’s services. You will be skilled in managing different personalities and relationships, whilst ensuring all stakeholders feel valued and have a positive experience of Beechwood.

Key Duties and Responsibilities

Volunteer Function

  • Recruit, train, induct and supervise new volunteers
  • Liaise with the Charity’s department leads to understand what is required for volunteer roles, and draft relevant volunteer role profiles for sign off
  • Attend to all volunteer administration
  • Where a role requires a DBS check, liaise with the departmental manager or PA to ensure this is taken up
  • Collect and collate volunteer data and maintain up-to-date records
  • Maximise the Charity’s fundraising and volunteer CRM to track support and journeys
  • Ensure all volunteers are equipped to undertake the role they will be assigned to
  • Identify, ensure, and enable volunteers to access online and face to face training
  • Ensure the contribution of volunteers and the impact of their support is recognised through reward and recognition activities and in an engaging and creative manner
  • Organise and attend profile-raising events to attract new volunteers
  • Implement and deliver volunteer recruitment campaigns
  • Contribute to the compilation and introduction of a new volunteering pack

Community Engagement & Fundraising Support

  • Represent the Charity at events and fundraisers, including 3rd party fundraisers
  • Identify and agree locations for Beechwood collection tins and ensure these are recorded and managed
  • Promotion of the Beechwood Lottery and undertake associated admin
  • Promotion of Beechwood’s Butterfly Club, thanking supporters and undertaking associated admin
  • Lead on the preparation and coordination of the annual Remembrance Service
  • Engage with and participate in relevant local and national network meetings
  • Engage with a range of stakeholders to attract community and corporate support
  • Actively engage in community initiatives and events
  • Organise and deliver in-house community events
  • Supply and coordinate event support volunteers for in-house fundraisers, and as requested by 3rd party fundraisers
  • Ensure Beechwood’s volunteer support and engagement exemplifies the Charity’s ethos and values

Monitoring & Evaluation

  • Identify and facilitate mechanisms to engage with volunteers and receive feedback
  • Monitor and evaluate activities to identify successes, learnings and developments
  • Monitor the suitability and performance of volunteers in their volunteer roles
  • Maintain relevant and rich volunteer data on the Charity’s database and undertake any other engagement and administration duties as appropriate
  • Work with all managers to identify potential volunteering opportunities
  • Ensure volunteering policies and procedures are in place, reviewed and adhered to

Person Specification

Essential Desirable
Experience
Excellent IT and administrative skills
Experience of managing or coordinating projects and volunteers (paid or unpaid)
Experience of working in a charity
Able to recruit and onboard new volunteers confidently
Ability to support, monitor and assess volunteer cohorts
Able to produce volunteer data to inform improvements and developments
Ensure relevant volunteer specific policies are procedures are adhered to
Skills and Aptitude
Excellent interpersonal, communication and engagement skills
Able to convey messages clearly
A warm, friendly personality, willing to give time to nurture volunteers
The ability to engage with a diverse range of people
Ability to demonstrate empathy with volunteers and be considerate of their needs
Ability to inspire and motivate others
Ability to deal with information in a confidential manner and respond with sensitivity
General
Flexible and non-judgemental approach to people and work
Willingness to work outside of regular office hours occasionally and to attend / facilitate volunteer and fundraising events
A full, clean UK driving licence and use of a car
A team player, who supports the ethos of the Charity
Qualifications
Basic level of English
Competent in Microsoft Office Applications
Degree or related qualification/experience in recruitment, HR, fundraising or volunteer support

Equal Opportunities Statement

We acknowledge the unique contribution that all Beechwood employees and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief, disability, or history of mental health.

Safeguarding

Beechwood Cancer Care is committed to creating a safe and rewarding environments for all of our people to work and volunteer. We have a robust Safeguarding Policy and a Whistle-blowing Policy to ensure serious/sensitive concerns can be raised in confidence. As such, all staff and volunteers must share this commitment and undertake safeguarding training [relative to the role].

Disclosure & Barring

A satisfactory check will need to be received prior to commencement of employment and for some roles, an enhanced check and/or an adverse credit history check.

General

All employees are expected to be competent with the use of technology and information systems and understand their duties and responsibilities regarding the appropriate use of personal data including sensitive personal data [relative to role].

All appointments, promotions and consultancy agreements are based on merit and no job applicant, employee or business consultant will be treated unfairly or discriminated against.

This role description is a guide and is not exhaustive. As such, it will be reviewed periodically to ensure it continues to meet the needs of the organisation.

Apply Now

Job Vacancy Application
  • Introduction
  • Personal Details
  • Employment History
  • Education & Training
  • Supporting Statement
  • References
  • Declarations

The information you give on this form will allow Beechwood to assess your suitability for employment at the Charity.

For further information contact 0161 476 0384

Please note that due to the number of applications we receive, we may be unable to respond to all applicants. Please assume that your application has been unsuccessful if you do not hear from us within 2 weeks of the vacancy closing date.