Beechwood is a small Charity based in Stockport, established in 1990 to support people from across the Northwest affected by cancer.
Our team of professionals are available to help with the shock of diagnosis and the emotional effects of treatment, complemented by a wide variety of practical support – not only for the person directly affected but family and friends too.
The Charity’s services are free of charge at point of need, and we offer a package of support tailored to suit the individual, including one-to-one counselling, clinical hypnotherapy, mindfulness for health, complementary therapies, support groups, workshops to name but a few.
In addition:
Communicating with Impact
Delivering Outcomes
Honesty and Integrity
Resilience
Empowerment, Engagement and Participation
We are looking for an experienced Receptionist, who can confidently act as first point of contact for all visitors and callers to Beechwood Cancer Care Centre.
The Receptionist will provide a warm, friendly and inviting welcome to all visitors, whilst remaining professional and discrete.
Excellent communication and interpersonal skills are essential for this role, with the confidence and personality to liaise with service users, both in person and over the phone.
The Receptionist must uphold the Charity’s values and be keen to be part of a team supporting those affected by cancer.
Reception Duties
Responsibility/Accountability – working with other colleagues
Essential | Desirable | |
---|---|---|
Experience | ||
Previous reception experience | ||
Experience of using telephone systems | ||
Working knowledge of GDPR regulations | ||
Experience of working with appointment systems | ||
Experience of working for a Charity and/or health care environment | ||
Qualifications | ||
Good level of general education incl. English and Mathematics | ||
Customer Service Qualification | ||
Communication Skills | ||
Excellent verbal and written communication skills | ||
Attentiveness and a memory for detail | ||
Interpersonal skills (warm, friendly yet professional | ||
Confident and professional customer service experience | ||
IT Skills | ||
Proficient in Microsoft Office applications | ||
Ability to update and maintain appointment spreadsheets / systems | ||
Keyboard skills | ||
Administrative Skills | ||
Organised, efficient and ability to manage own workload | ||
Ability to prioritise and re-prioritise work to meet changing demands | ||
Able to establish systems/processes to contribute to the smooth running of Reception | ||
Relationship Building | ||
Ambassador of the Charity and promoting its cause favourably | ||
Ensuring all who contact Beechwood recieve excellent and respectful customer service - whether communicating face-to-face, by phone or electronically | ||
Represent the Charity with a positive, professional attitude and appearance |
We acknowledge the unique contribution that all Beechwood employees and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief, disability, or history of mental health.
Safeguarding
Beechwood is committed to safeguarding and protecting the welfare of adults and children at risk; as such, all staff and volunteers must share this commitment and undertake safeguarding training relative to the role on commencement of post.
Disclosure & Barring
A satisfactory check will need to be received prior to commencement of employment and for some roles, an enhanced check will be required.
Deprivation of Liberty Safeguards (DLS)
Where relevant to the role, the post-holder will need to have an awareness of DLS (training will be provided).
General
All employees are expected to be competent with the use of technology and information systems and understand their duties and responsibilities regarding the appropriate use of personal data including sensitive personal data (relative to role).
All appointments and promotions are based on merit and no job applicant or employee will be treated unfairly or discriminated against.
This role description is a guide and is not exhaustive. As such, it will be reviewed periodically to ensure it continues to meet the needs of the organisation.